We have more than 200 positions open for the below profiles
JOB 1
Job Title: Customer Service Agent
Location : Taguig, Philippines (Nearby areas)
Experience : Minimum 2 years’ experience in Call Center (Voice/Chat)
Job Description
Summary
As a Customer Service Agent, you’ll be a key part of a dynamic and passionate support team dedicated to delivering excellent service to Coinbase customers. Your contributions will directly impact the client’s mission by providing outstanding support across multiple channels.
Responsibilities
- Provide customer support across various channels (phone, messaging & email), including troubleshooting, investigating, and resolving customer issues.
- Use all available resources to ensure high standards and efficiency in problem resolution.
- Serve as a trusted advisor, offering empathy and ensuring customers feel valued by tracking issues and contributing to upstream solutions.
- Take ownership of issues, apply critical thinking, and resolve customer concerns on the first contact, logging any defects if necessary.
- Actively seek opportunities to add value through customer education, proactive communication, and clear expectation setting.
- Set a high bar for performance, demonstrating exemplary work ethic and professionalism within the team.
Job Requirements
- Minimum 2-3 years of relevant experience in customer support or related fields (financial services, crypto, technology, etc.).
- Proven experience with multiple support channels: voice, email, and messaging.
- Strong communication skills for working across various teams and stakeholders globally.
- Flexible and adaptable, thriving in a fast-paced, high-growth environment.
- Ability to speak, read, and write in English is essential.
- Willingness to work flexible hours, including shifts and weekends.
Technical Requirements
- Experience in compliance, payments, fraud, account access, trust, and safety, or related domains.
- Advanced knowledge of Google Apps, JIRA, and Salesforce Service Cloud.
- Experience working with external outsourced business partners is a plus.
How to Apply
Interested candidates should send their resume to Shambhavi.Tripathi@artech.com or Rahul.Pathak@artech.com
JOB 2
Job Title: SAP EHS Compliance Specialist
Location: Taguig, Philippines (Nearby areas)
Experience: Minimum 3 years SAP EHS application development experience
Job Description
As an SAP EHS (Environment, Health, and Safety) Compliance Specialist, you will support global business processes by embedding policies, compliance standards, and safety capabilities across various functions. You will be responsible for leveraging the SAP EHS module to enhance environmental, occupational, and product safety processes within business units such as human resources, logistics, production, and finance.
Responsibilities
- Design, configure, and support the SAP EHS module, ensuring compliance with environmental and safety regulations.
- Integrate corporate safety policies into the global business processes using SAP functionality.
- Collaborate with business stakeholders to improve safety, environmental, and compliance operations.
- Continuously monitor and improve system processes for enhanced operational efficiency and compliance adherence.
How to Apply
Interested candidates should send their resume to Shambhavi.Tripathi@artech.com or Rahul.Pathak@artech.com
JOB 3
Job Title: PeopleSoft Developer
Location: Taguig, Philippines (Nearby areas)
Experience: Minimum 5 years PeopleSoft application development experience
Job Description
Summary
As a PeopleSoft Developer, you will be responsible for designing, building, and configuring applications that meet business requirements using PeopleSoft PeopleTools. Your role is critical to ensuring the development and maintenance of high-quality PeopleSoft solutions for the organization.
Roles & Responsibilities
- Design, develop, and configure PeopleSoft applications according to business needs.
- Collaborate with teams to resolve issues and enhance application functionality.
- Participate in problem-solving discussions to improve application efficiency and features.
- Perform thorough testing and debugging of applications to ensure they meet the required standards.
- Document the design, development, and configuration processes for future reference.
- Provide technical guidance to the team and ensure high-quality delivery.
Professional & Technical Skills
- Expert proficiency in PeopleSoft Development with strong knowledge of PeopleSoft PeopleTools.
- Excellent understanding of application design and development principles.
- Experience in troubleshooting, debugging, and resolving application issues.
- Proficient in database management systems and SQL.
- Strong understanding of software development best practices and methodologies.
- Ability to collaborate effectively with cross-functional teams.
- Strong problem-solving and analytical skills.
How to Apply
Interested candidates should send their resume to Shambhavi.Tripathi@artech.com or Rahul.Pathak@artech.com
