Artech’s customer needed an immediate roll-out of kiosk software for more than 2,500 nationwide locations for a major hotelier. Completed in less than 90 days, Artech’s solution solved the problem and led to a long-standing client relationship.
Dispatch Support for Large Projects
Field Support Program for Nationwide Project
Customer
Company that provides Kiosk computers for large hotel chains required remediation at 2,500 locations due to a failed software update
Problem
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- Hotels with multiple locations across the United States
- Physical presence required for remediation
- Very time sensitive
Action
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- Created a plan of action in one week
- Leveraged partner network to immediately provide national coverage
- Created documentation and a step-by-step guide for remediation for dispatched agents
- Coordinated and dispatched thousands of agents simultaneously all over the US
- Finished the project in three months
- Provided reporting and governance over the life of the project
Results
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- Very successful remediation of kiosk systems
- Fast turn-around enabled the company to maintain contracts with large hotel chains
- Artech was awarded more work to correct previous incumbents mistakes
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