Getting Your Business Back to Business During the COVID-19 Outbreak

The COVID-19 (coronavirus) outbreak has disrupted the way we work, communicate, and function in our daily lives in unprecedented fashion. Companies that rely heavily on having their workers perform job functions on-premises and within proximity of co-workers or customers are suffering the greatest risk of contracting the deadly COVID-19 virus. To avoid these risks, companies have significantly slowed down their operations, are scrambling to re-tool their processes and are being forced to make harsh decisions such as furloughs, lay-offs or even ceasing their operations all together. Until there is a solution to control COVID-19 (or any future pandemics) to the point where physical workplaces (i.e., schools, store fronts, factories, plants, offices, etc.) can remain safe havens to conduct businesses, we are confronted with the challenge of re-defining how work is to be performed.

Unfortunately, for most companies and institutions, there is no silver bullet that will tackle all the complexities involved with transforming the way you do business into a remote model that maintains the same efficiencies and output you experienced prior to this pandemic situation. This is where our dependency on technology will take a bigger role in getting your business back on track. The upside is that there are intriguing opportunities to fundamentally re-think the way you approach, interact, and serve your customers. Digital technologies are enabling remote interactions, personalization and commerce in a way that may represent not only a return to normalcy, but also an opportunity to fundamentally differentiate yourself from your competition.

Artech provides technology solutions and expert advisors to help you do business remotely.

Here are just a few of the key areas where Artech can help you get on track to better servicing your employees and customers during the COVID-19 pandemic.

1. Supplement your customer service and call center operations – Artech’s workforce of hundreds of customer service and service desk resources can supplement your existing operations:
   • • Customer Service or Sales Support Desk – 24x7x365
     • Hotlines/Information Desk – 24x7x365
     • Technical Support/Help Desk – 24x7x365
2. Help remote workers collaborate from home – Using powerful tools like MS Teams, Artech can help your workers who are limited to working from home to collaborate with other workers to deliver their work in a secure fashion. Artech can help stand up environments, provide training and configuration support and customize the collaboration platform at a moment’s notice.
3. Deliver more digital experiences remotely – Artech’s Technical Solutions Group offers web content management and application development capabilities that connect customers, partners, and employees together in a way that enables personalized business and commerce capabilities
4. Continue to support existing data operations – With remote workers, connecting to data in a secure fashion becomes more important. Artech’s team can deliver these services remotely and securely, including data migration & storage, backup & restore, data analytics, DB Design, Build & Management, DB integration, cloud migration, and remote administration

 

Each of the services above can be supported remotely to support a work-from-home model that avoids the risks of having direct physical contact with other workers or customers.

These services can be packaged as a “full”, “extended”, or “temporary” managed services solutions. Additionally, Artech can provide staff augmentation for your programs/projects whether temporarily or long-term, and in a remote fashion to address skill gaps, increased demand, and work volume coverage.

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