A prestigious midwestern university wanted to expand its research offerings, which required a secure Network Operation Center to protect and manage data. Replacing an overwhelmed Network Team, Artech’s NOC team provided a best-in-class solution, allowing the University to grow the offering for years.
Ensuring Uptime and Performance
Network Operation Center focused on Higher Education Client
Customer
Large, private midwest university with a reputation as a leading research institution wanted to improve network monitoring
Problem
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- Network team overwhelmed by day-to-day operation
- Communication breakdown during outages slowed resolution
- After Hours support paged out, causing response delays
Action
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- Transformed Network monitoring to a dedicated 24 x 7 model
- Worked with service owners to tighten alerting
- Setup and facilitated bridge meetings during outages
- Provided redundant centers for monitoring with multiple “polling” locations
- Completed network discovery to monitor more of the infrastructure
Results
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- Elimination of the on-call model provided a less than 15 minute response time on all alerts
- Reduced 100+ false alerts a day to only alerting on actual events
- Communication now optimized, reducing issue resolution time
- Monitoring continues even when the outage impacts monitoring connections
- Gained a very clear picture of the up and downstream impact of an issue
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