Expanded Automation for Remote Workforce Operations in a Western State

Department of Health and Human Services in a Large Western State

The Department of Health and Human Services in a large western state faced increasing challenges in coordinating interactions and managing data with a dispersed workforce. The shift to remote work complicated existing workflows that created new demands on the in-house development team as they adapted on-premise processes to remote formats. To maintain operational continuity and compliance, the department sought a solution to streamline data capture, manage approvals, and securely retain records. AEM was selected as the foundational platform to support these objectives, enabling efficient, compliant operations across their distributed teams.

Artech brought extensive knowledge of AEM capabilities and experience with high-performance solutions to deliver a streamlined workflow and data capture system tailored to the department’s needs including:

• Implemented serial and concurrent workflows to minimize delays in processing requests.
• Mentored the client’s development team on advanced AEM techniques, enhancing their solution design.
• Provided guidance during the ideation phase to leverage AEM’s built-in features, reducing the need for custom code.
• Set up an isolated development environment to test hybrid cases and document generation, enhancing reliability.
• Advised leadership on best practices and industry trends to align with evolving needs.
• Delivered data outputs in various formats, ensuring compatibility with downstream systems and data stores.
• Developed configurable rule parameters to control application behavior and routing dynamically.
• Designed workflows that adjusted to organizational changes, automatically identifying the next participant in real-time.

With Artech’s help, the department was able to overcome its initial challenges and was able to continue with digital transformation with reliable workflows and robust compliance measures. Measurable results included:

• The department successfully managed intricate, multi-step workflows more efficiently reducing processing time and ensuring that critical tasks were completed without delays.
• Stakeholders adopted compliance-driven designs that reduced errors, enhanced accountability in task assignments, and elevated standards in documentation and record-keeping.
• A robust testing environment allowed real-world scenarios to be simulated to help verify that workflows would perform reliably in actual operational settings.
• Outputs were provided in multiple formats – PDFs, CSV files, database entries, and emails – integrating seamlessly with the department’s downstream systems which saved time and eliminated compatibility issues.
• Adaptive workflows responded dynamically to organizational changes to ensure tasks were correctly assigned even as team structures evolved.
• Customized routing flows within the application enabled precise task assignments tailored to each division’s unique needs which maximized efficiency.
• The solution significantly reduced errors and minimized rework with lead to smoother operations and increased confidence in data handling and process accuracy.