Optimizing the service experience by providing a single point of contact to support end-user computing systems and services, while providing full lifecycle management of service incidents and requests through resolution.
TECHNICAL OPERATIONS
Workplace Services
Outsourced or Managed Services
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- Level 0 – Self Help:
- Develop and maintain end-user, self-service options with advanced automation technology for routine IT tasks
- Level 1/2:
- Triage and front-end user support and service restoration
- Full ITIL lifecycle Management
- Incident & Request Management
- Functional support for applications and devices
- Persona-based and V.I.P. support
- Level 0 – Self Help:
Key Takeaways
Differentiators
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- 24x7x365 Global Support
- Adaptive & Custom support models
- Onshore and offshore footprint
- HDI certified since 2007
- Full orchestration across Artech Workplace infrastructure and support services
- Fully customized and built to suit
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- 24/7/365 centralized support
- Blended L1/L2 technical skills
- Adaptive support models
- Self-service capabilities
- Personification support
- Onshore & offshore options
- Industry leading FCR, CSAT & ASA
- ITIL certified aligned
Key Takeaways
-
- 24x7x365 Global Support
- Adaptive & Custom support models
- Onshore and offshore footprint
- HDI certified since 2007
- Full orchestration across Artech Workplace infrastructure and support services
- Fully customized and built to suit
Differentiators
-
- 24/7/365 centralized support
- Blended L1/L2 technical skills
- Adaptive support models
- Self-service capabilities
- Personification support
- Onshore & offshore options
- Industry leading FCR, CSAT & ASA
- ITIL certified aligned
To find out how we can help you
Enterprise Monitoring & NOC
Network Operation Center Services:
Unified Monitoring & Management Across the Enterprise to isolate service Interruptions Real-Time
Fully Customized, Unified Monitoring
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- Asset discovery and mapping
- Critical enterprise applications
- Physical and virtual infrastructure
- Network, interface and circuits
- Database performance monitoring
- Native and hybrid cloud environments
- Application patching
- Configuration management
Key Takeaways
Differentiators
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- Fully redundant enterprise monitoring from Artech U.S. service centers with offshore support capabilities
- L2 & L3 Application and Infrastructure Support
- Integrates with Service Desk or Call Center offerings to deliver more value
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- 24x7x365 U.S.-based Enterprise monitoring and management
- Central point of outage response, coordination & communication
- Multi-skilled infrastructure, application and database engineers
- Third-party vendor management and coordination
- Major incident management and coordination
- L2 and L3 infrastructure and application support
- Integrated into Artech Service Desk support operations
Key Takeaways
-
- Fully redundant enterprise monitoring from Artech U.S. service centers with offshore support capabilities
- L2 & L3 Application and Infrastructure Support
- Integrates with Service Desk or Call Center offerings to deliver more value
Differentiators
-
- 24x7x365 U.S.-based Enterprise monitoring and management
- Central point of outage response, coordination & communication
- Multi-skilled infrastructure, application and database engineers
- Third-party vendor management and coordination
- Major incident management and coordination
- L2 and L3 infrastructure and application support
- Integrated into Artech Service Desk support operations
To find out how we can help you
